Problems implementing a $US4 million Law Enforcement Records Management solution in Dallas, Texas have allowed more than 20 inmates — some suspected of felonies – to walk free.

The Dallas News reports that Deputy Chief Christina Smith, who is overseeing the system’s implementation, said authorities are refiling cases and trying to find the suspects to get them back in jail.

The system went live on June 1 2014 after being purchased four years ago

Smith promised that the issues will improve with time, familiarity and planning.

“We kind of relate it to getting a new car,” Smith told the newspaper. “You needed a new car, but you’re not familiar with where all the gadgets are on it.”

Dallas Police Chief David Brown was reported to have told a City Council Budget, Finance and Audit Committee hearing that the problems are “nothing unexpected.” He said some officers initially received training months ago and may have forgotten how to use the new system.

“We’ve got like three generations of cops working for us,” Brown said. “Some of the younger cops get it much quicker and better. Some of the veterans have more difficulty with technology, so it takes a little bit more of a learning curve.”

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