Orica has completed the implementation of an Esker on Demand fax solution in in Australia & New Zealand.

Orica now uses Esker On Demand (EOD) for outbound faxing directly from three SAP systems, via Lotus Notes email, and directly from applications.

"With the capacity constraints of our original solution when there was a large demand on outbound faxing, there could be significant delays in the delivery of inbound faxes. The Esker solution has significantly reduced this delay in fax delivery. Consequently this improves our efficiency in processing sales orders and increases customer satisfaction,” said Louise St
Clare, Customer Service Manager at Orica subsidiary, the Dulux Group.

"We saw that there was a single point of failure in our original fax model and we needed to remove the possibility of that failure,” says Peter Snare, IT Business Analyst at the DuluxGroup.

When looking for a new solution, Orica reviewed the costs and benefits of upgrading its original fax solution.

"DuluxGroup had been using other Esker solutions in their Customer Service Centre in New Zealand for the Australasian business. This was the Sales Order Processing solution built
into the Esker DeliveryWare product. The responsiveness of the Esker supplier in Australia was fantastic and this led us to review the Esker on Demand fax solution," said Snare

The solution was evaluated and ROI demonstrated a cost saving.

"We liked the scalability of the solution offering, and not having to manage our own hardware or software supplier was very appealing."

The DuluxGroup and Orica Chemicals Group also use inbound faxing to receive around 1,500 Sales Orders per day from their customers in Australia and New Zealand.

"With the capacity constraints of our original solution when there was a large demand on outbound faxing, there could be significant delays in the delivery of inbound faxes. The Esker solution has significantly reduced this delay in fax delivery. Consequently this improves our efficiency in processing sales orders and increases customer satisfaction,” said Louise St
Clare.
Ron Dean, Contract Manager - IT Shared Services for Orica Australia is pleased he is now able to
accurately cross charge each business unit for the fax solution based on actual usage.

“Not only do we not have to manage ageing infrastructure but also we can easily manage our usage and allocate the actual costs against actual usage for each business unit.”