Technology in the communications space has evolved and there are now so many more choices now than there were 10 years ago. Platforms have also become more affordable compared to the expensive systems of yesteryears. In addition, the need to mainintain on-premise infrastructure for collaboration tools has reduced or is non-existent in many companies. Workplaces are moving at a rapid pace in the modern day, bringing with it the need for the workforce to adapt to that pace quicker than ever.

The EDRMS formerly known as TRIM/Records Manager has a long history as the record-keeping system of choice at all layers of Australian government. One of the consequences of Content Manager (CM), as it is now called under new owners Micro Focus, being so firmly entrenched is the perennial challenge of version upgrades. These can be magnified by the fact that an EDRMs is generally very tightly bound with other business systems and a key element of daily workflow, making the potential for change significant.