Adding to its subsidiaries in the United States, Canada, United Kingdom & Singapore, India’s Newgen Software Technologies Limited has now opened an Australian office as part of a concerted push into the A/NZ market. IDM asked the Chairman and Managing Director, Diwakar Nigam, who co-founded the firm in 1992, to outline local plans for the firm’s suite of Enterprise Content Management (ECM), Business Process Management (BPM) and Customer Communication Management (CCM) solutions.