Queensland win for Citadel SaaS IM

Citadel has signed a major new hosted SaaS information management contract with a large government organisation in Queensland. The contract incorporates migration to the Citadel-IX cloud platform, 24/7/365 premium support, integration to business systems and the Kapish Productivity Suite.

The contract is for 10 years, supports over 7,000 users, and is expected to manage over 25 terabytes of data. Citadel’s solution leverages the Microsoft Azure cloud platform, and adds to last year’s 12-year Citadel-IX contract with the Queensland Department of Transport & Main Roads (which also allows other state agencies to join under the same commercial terms).

In addition to these two large contracts, Citadel has also added over 3,000 other state and local government users onto the Citadel-IX platform, including from:

  • Victorian Department of Treasury & Finance
  • Victorian Premier & Cabinet
  • Victorian Public Sector Commission
  • NSW Department of Finance, Service & Innovation
  • NSW Office of Sport
  • Baw Baw Council
  • Surf Coast Council


Citadel CEO Darren Stanley said: “Citadel continues to commercialise its IP across key markets, and our focus on ‘cloud first’ initiatives is driving this growth. Citadel now has over 24,000 users signed up to its Citadel-IX platform and premium support service, which compliments the 110,000 on-premise Government clients and over 45,000 users we support on our proprietary IP systems in Health.”

“Our partnership with Microsoft to deliver Citadel-IX and other innovative technology solutions, such as our world-leading citizen safety application ‘Keep Us Safe‘ on Azure AU Central, provides effective secure information management solutions to organisations in support of their digital transformation and efficiency programs.”

Citadel was also recently award a $A2.4 million contract to provide collaboration services to the RAAF in NSW with two projects of similar scale in the pipeline for FY19.

The Company’s focus on higher education is delivering results, with work as the core supplier of collaboration technologies to Deakin University commencing earlier this year. Whilst the contract is valued at $A12 million over three years, other advisory and logistic support services are now being provided that will provide a material uplift to this expected revenue.

The second year of Citadel’s engagement as the core technology partner for Monash University has now been completed, with technology successfully delivered into over 800 collaboration spaces valued at $A24 million.

“The pipeline of opportunities in our key growth sectors of eHealth, Defence and National Security are continuing to grow, exceeding historical run rates, and strengthen confidence in our outlook. Our growing SaaS portfolio and user base are providing strong recurring results and our continued investments in innovation and talent will further support our valued clients”, said Mr Stanley.


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