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Use cases demonstrating the successful merger between Robotic Process Automation (RPA) and Artificial Intelligence (AI) are scarce today, but some fast-moving companies are changing that. Hollard, South Africa’s largest privately-owned insurance group, is one such audacious organization where the transformation journey has not only begun, but is already showing the benefits.

Dunedin City Council supports a population of 120,000 and is one of New Zealand's largest territorial authority areas. Environmental Health staff at Dunedin City Council (DCC) are charged with protecting and improving the health of the city’s residents.

Laserfiche Value-Added Reseller Ricoh Australia has announced the successful deployment of a Laserfiche Avante workflow business management solution at Shimano Oceania Holdings, the Australian subsidiary of Shimano, a global manufacturing and distribution organisation.  

The University of New South Wales (UNSW) in Sydney is one of Australia’s leading research and teaching institutions. Established in 1949, UNSW has grown into one of the most respected universities in the world—ranked third in Australia and 45th overall by the 2018 QS World University Rankings.

They say that breaking up is hard to do, but sometimes the joining up thing can be even harder, especially when this involves bringing together previously distinct and separate organisations -  combining people, processes and platforms. More than 80 local government authorities across NSW faced this dilemma in 2016 following the state government mandate to force council amalgamations

Managing documents and email is of huge importance to lawyers in every type of practice, but in the case of leading independent Australian law firm Johnson Winter & Slattery (JWS), the issue becomes even more critical owing to the many complex disputes and deals it handles for prominent local and international clients.

When opportunity knocks, it seldom knocks twice. For Ross Vincent, Special Projects Manager at NZ business Retail Dimension (now known as RD), the upheaval associated with relocating and restructuring the business in 2017 provided a unique opportunity to improve business processes, one that he grabbed with both hands.

British American Tobacco (BAT) has deployed OpenText Extended ECM for SAP SuccessFactors as part of overhauling its HR processes and records management.

Yass Valley Council located in the Southern Tablelands of New South Wales has chosen to implement the MAGIQ Enterprise council management system.

Whitsunday Regional Councll in Queensland has announced that it will implement cloud-based business process management software from Promapp to support the organisation’s day-to-day operational processes. The decision, which was part of the council’s strategic plan prior to Tropical Cyclone Debbie, was expedited by the havoc caused by the storm earlier in the year.  Promapp will underpin process support for a major new council IT system which is slated to go live within the next 12 months.

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