Knowledge Management

Zendesk Launches Knowledge Base solution

Zendesk has introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organisation and combines it with machine learning (ML) technology to deliver a better customer experience.

NERDy Content for the Enterprise

Over my years of consulting, I’ve had the opportunity to strategise, design, and conduct a number of content migration efforts. This is typically in the context of broader content management, document management, or knowledge base redesign or refresh efforts.

Understanding natural language processing for business

Classification is an essential step in almost any kind of content management process. Even before the period of digital transformation, the concept of ‘in- formation overload’ was a reality. First coined by Professor Bertram Gross over 50 years ago, he defined it as being directly proportional to a reduction in decision quality. Now we are busier and faced with more information than before – in both our personal and professional lives. Text is all around us – in the form of PDFs, office documents, e-mails and much more.

ANZ Bank enhances knowledge management with Knosys

ANZ Bank is underway with an expanded rollout of the Knosys knowledge management platform across its business units.

ABBYY automates contract migration with Machine Learning

US Quote-to-Cash solution provider Apttus has announced the availability of Apttus Intelligent Import . This solution uses technology from ABBYY that automatically scans, loads, and analyses contracts, both physical and digital, to an Apttus Contract Management repository.

Defining a digital strategy for improved information management

Information is one your firm’s greatest asset, however, according the leading analysts – Gartner, Forrester and IDC – 80 percent of your information is not structured, i.e., it cannot be accessed in a timely manner. This information is buried in paper files, in email folders and shared drives often several folders deep.

The re-birth of KM in knowledge engineered networks

At its core, knowledge management is a process that everyone uses. It is the system of managing information – gathering it, deciding how and where it should be kept, analysing, sharing and using it.

Bushfire predictions at the fingertips of fire fighters

Researchers at The University of Western Australia are developing a new touchscreen device that can be mounted in a fire truck to help firefighters predict where and when a bushfire will spread.

Knosys prosecutes KM in Victoria

The Victorian Office of Public Prosecutions (OPP) has entered into an agreement with one of Knosys’ resellers for a 250-user deployment of the Knosys Knowledge Platform. 

$US7.5 million AI deal boosts University of Auckland spinoff

Intelligent computers that look, think and react like humans are the latest technology being developed at the University of Auckland to become a commercial venture.

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