The Australian operations of the WD-40 Company, makers of the famed lubricant spray, wanted to reduce the amount of paper used in its Australian business. As a manufacturer and distributor in the fast-moving consumer goods (FMCG) industry, WD-40 Company typically processes around 100 invoices per week. These have traditionally been paper-based, with physical signatures required for each invoice to be approved.

It’s an interesting question and one that many business leaders don’t take the time to ask. Many businesses take the approach that the cost of an invoice is the value of the figure on the bottom of the last page. Unfortunately that is just the amount that comes out of your bank account, it is not the cost I’m talking about. I’m talking about what it costs you over and above the value of the invoice to process, approve, code and pay that invoice.

The NSW Police Force - Australia's oldest and largest police organisation and one of the biggest in the English-speaking world – has been on a quest to move from a hard copy paradigm into digital information management. At Micro Focus Realize 2018, Jeff Greenwood, Manager, Process and Records Services, NSW Police Force, outlined the story so far.