Business Process & Workflow

Whether you are a bank, insurance company, government agency or other organisation, you need to make it easier for your customers to engage with you. Especially in high-value customer journeys, such as when customers are onboarding for the first time, you can’t afford to disappoint them during those early moments of engagement with you.

Based in Newport Beach, California, Insurer Pacific Life has successfully used EzeScan capture technology to improve user adoption of a newly deployed OpenText content management system.

So, you are going digital. You have started or completed a project or projects to implement digital solutions. You and your technology partner have analysed your requirements and worked hard to test and turn on a digital platform. But what then ....

Classification deals with the categorisation of objects. In our process automation and digitisation world, we often think of the objects as complete documents that need to be classified.

Brother International Australia has introduced a new model to its desktop scanner range; the Brother ADS-2200. The ADS-2200 replaces the ADS-2100e as an affordable, easy to use desktop scanner aimed at the business scanning needs for SMBs and SOHOs

Intellectual Property (IP) Australia, the Australian government agency that administers IP rights, has adopted Pega Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry.

Digital transformation is one of those catch-all concepts that you find turning up in all kinds of discussions these days. It’s not a strategy and it’s not a plan, although it’s often confused with both.

Leading UK bank NatWest has launched the UK’s first paperless mortgage, which promises to dramatically reduce turnaround times.

Kodak Alaris is expanding its information capture ecosystem with the launch of the Alaris S2000 Series – a new family of network/wireless and USB-connected desktop scanners.

Acronis has announced the availability of Acronis Access Advanced 8.0, the latest version of mobile file access, sync & share solution for enterprises. Acronis Access Advanced 8.0 introduces new features designed to increase security, compliance and convenience protecting shared data. It also extends flexibility of integrating with other mobile applications.

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