Business Process & Workflow

icare, the New South Wales’ government’s insurance and care provider, has selected and implemented OnBase by Hyland asan enterprise information platform, hosted in the Hyland Cloud. icare will use OnBase to support its enterprise vision of digital information management, initiating the project in its largest division, which delivers insurance and care services to customers of the NSW Workers Compensation scheme.

Nuance Communications and Seiko Epson Corp have announced a worldwide strategic partnership to provide Nuance document imaging solutions through Epson distributors and resellers

Haven't we all been in that position at work when we are performing a task and we think to ourselves, “why isn’t there a quicker, better way to do this?” But we push on and continue to do the same long-winded process to achieve the same outcome; day after day, thinking everyone is in the same boat.

ORPALIS has released a new major version of its HTML5 Viewer and Document Management Kit, DocuVieware.

Drakes Supermarkets is a family-owned business established in 1974 when Roger Drake purchased his first supermarket. Today, the company is the largest independent grocery retailer in Australia with more than 50 stores across South Australia and Queensland.

Kodak Alaris has named Leonel da Costa Asia Pacific Managing Director for its Information Management division. Based in Singapore, da Costa will work closely with the region’s marketing, sales operations and supply chain teams.

Consider this scenario described in a recent Forbes blog post: “Every quarter, a PR department receives the final quarterly financial numbers via email ahead of the earnings announcement in order to prepare a press release. The PR draft will be shared via email by a select group within the company before being approved and ready to be distributed out on the news wires. When pulling that financial information from the ERP system - a system that usually lives behind the corporate firewall with strong security and identity controls in place and with business owners who govern access to the systems and data within - we’ve instantly taken that formerly safe data and shared it freely by email as an Excel file.”

Australia’s Department of Foreign Affairs and Trade (DFAT) wants a new global collaboration platform for unclassified material that operates separately to the TRIM EDRMS utilised by more than 5000 staff worldwide.

If you want to see a bank customer wince, ask them to manually input a series of long numbers or text strings into online banking systems. Yet even though we are well into the “digital transformation era” and despite the customer turnoff, many bank payments still require such painful manual rekeying of data.

Research shows that when it comes to process improvement and automation, eighty-one percent of finance departments report having a process owner according to new research by information management analysts at the US Association for Information and Image Management (AIIM). Twenty-eight percent of responding organisations positioned themselves as trailblazers – being above average and ahead of their peers – when it comes to the automated invoice processing and billing.

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