Banking, Financial and Insurance Services

The National Roads and Motorists’ Association (NRMA), Australia’s largest member-owned organization, has chosen Informatica’s AI-powered data management cloud platform Intelligent Data Management Cloud (IDMC) to enhance customer engagement across multiple lines of business such as roadside assistance, travel, tourism and lifestyle services.

Margin Gains Accounting has implemented Annature's single platform for seamless, integrated digital signature and identity verification.

Bank of New Zealand has selected Records365 from RecordPoint as its enterprise cloud compliance platform.  

MSIG Singapore and MSIG Malaysia have implemented OpenText information management solutions to empower modern work, enhance omni-channel customer experiences, and drive operational efficiencies.

A two-year roadmap to complete a comprehensive digital transformation at Bendigo and Adelaide Bank involves integrating a number of subsidiary banks and credit unions and replacing legacy systems.

BDO New Zealand, one of New Zealand’s largest networks of independently-owned accounting practices, has implemented an AvePoint party SharePoint Online backup solution that will allow it to demonstrate compliance with government-mandated retention policies.

The Reserve Bank of Australia (RBA) has a rich and unique archive that captures almost two centuries of primary source material about Australia’s economic, financial and social history. While the RBA itself was actually created in 1960, it emanated from the original Commonwealth Bank of Australia, which was founded in 1911 and had absorbed other colonial era banks.

A leading provider of innovative insurance products and services, DKG Insurance Brokers chose to adopt an automation-first mindset during 2020. Their goals? To create exceptional customer experiences and opportunities for their employees; and build a more competitive, future-ready business.

Australia is home to a well-developed workers’ compensation system. Each state determines the design of its scheme, with some being privately underwritten by insurers and others being state-run schemes. Claims across territories vary by industry, injury and complexity. As such, insurers need systems that can enable quality, efficient handling of claims to facilitate the health of injured parties and get them back to work as quickly as possible. Approximately three years ago, QBE’s Australia Pacific division, like many other insurers, was running what we would describe as a “process-compliant business” when it came to workers’ comp claims. Leadership wanted to do more to eliminate manual processes and take advantage of claims adjusters’ expertise to get the best result for customers and their employees. They knew technology was the key.

IAG, Australia’s largest general insurer, is using artificial intelligence (AI) to predict whether a motor vehicle is a total loss after a car accident, improving customer experience by reducing insurance claims processing times from over three weeks to just a few days.

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