Infosys claims its new Artificial Intelligence (AI) platform, Nia, builds on a year of experience with 50+ clients of its first-generation AI platform, Infosys Mana, and its Robotic Process Automation (RPA) solution, AssistEdge.

Dr. Vishal Sikka, Chief Executive Officer, Infosys, said, “"When we launched our knowledge-based AI platform Mana one year ago, we set out on our path of bringing knowledge, data and automation, together with our services to our clients as never before.

“We have seen tremendous adoption, and indeed, a massive embrace of Mana by our clients, particularly in leveraging Mana to improve service delivery and drive efficiencies and cost performance through automation. But we could clearly see that there was much more potential, an unlimited potential, in bringing AI to our clients’ most sophisticated and complex business problems, as they work toward a vision of bringing technology to every aspect of their businesses.

“Nia, the next generation of our AI platform now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights. When we bring this together with our unmatched ability to educate and train in AI techniques and emerging technologies, we now have the platform, the services and the skills, to deliver new unprecedented value to our clients.”

Infosys says Nia converges the big data/analytics, machine learning, knowledge management, and cognitive automation capabilities of Mana; end-to-end RPA capabilities of AssistEdge; advanced, high-performance and scalable machine learning capabilities of Skytree; and optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services.

Infosys’ first-generation AI platform was about IT, simplification, efficiency and cost. Capabilities included socialisation of organisational knowledge, deep analytics, service automation, automated incident root cause analysis and others.

The next generation platform, Infosys Nia, tackles business problems such as forecasting revenues, forecasting what products need to be built, understanding customer behaviour, deeply understanding the content of contracts and legal documents, understanding compliance, and fraud.

Infosys claims Nia can help clients solve a wide variety of business problems:

•improving order-to-cash process by creating a realtime risk profile to customise the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enable better visibility and forecasting of cash flow to reduce days sales outstanding (DSO).

•predict variability in manufacturing and material cost, while also reducing product development cycle times.

•create knowledge models of multiple, complex labour contracts with an on-demand, self-service conversational interface to operationalise the knowledge.

•create a customer genome based on internal and external data sources to help develop targeted messaging, accurately identify upselling and cross-selling opportunities, offer personalised solutions, and improve customer satisfaction.

www.infosys.com