National Australia Bank outsources Australia Post, Printsoft

National Australia Bank outsources Australia Post, Printsoft

Australia Post has effectively become the logistics purveyor of choice, following several partnerships and development projects. National Australia Bank has taken advantage of Australia Post's expanded resources, which will see Australia Post take over the manual side of processing the bank's physical mail, this deal follows a similar deal with ColesOnline and Australia Post.

Called eLetter, the project is collaboration between Australia Post and PrintSoft. It enables National Australia Bank NAB) customers to create and send 'snailmail' from their desktop - essentially with the same ease as creating and sending an email. Printing, folding and trips to the mail room are as such no longer part of the job description for Post eLetter customers.

The National Australia Bank was the first organisation to adopt the new service, with the Post eLetter initially handling an internal mail quota of about 500 letters per day. Since then, the service has become an essential part of the NAB's function, with volumes growing to 7000 and plans underway to expand its use. Initially, the NAB processed its internally generated mail by formatting the document on desktop, then printing, folding and posting them manually from a variety of locations.

The transition to eLetter was made so that staff could spend time on more crucial tasks. Letters are created using the eLetter software and then transmittedelectronically to Australia Post. Australia Post then routes, barcodes, sorts,prints, envelopes and posts the items directly into the state of destination, thusensuring local rate postage. The NAB's enthusiasm for the product has seen eLetter installed on every desktop in their organisation as part of the standard build specifications. The NAB's hope is that all relevant employees will familiarise themselves with the new system and in so doing increase its usage.

The National Australia Bank is currently using Post eLetter for the administrative letters, such as deposit amendments and Change of Banker notifications. However, it is expected that Post eLetter will become the method of choice for sending out a greater variety of letters, such as personalised invitations from bankers to their client base. Phil Davis the Head of Transactions and Business service at the National Australia Bank believes that Post eLetter has clearly proven itself, and its continued implementation throughout the NAB's services will spread its efficiency.

"The benefits of Post eLetter are really in cost and productivity," he says. "It requires no physical actions from our staff, so they can be doing other things. Letters get out quickly and are posted in the recipient'slocal area, but we get the mail discounts because it's handled centrally byAustralia Post. It is a great product for us."

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