Microsoft Dynamics CRM Available Online

April 24, 2008: Microsoft has announced the general availability of Dynamics CRM Online, an on-demand customer relationship management service.

Looking to capitalise on the idea of saving on infrastructure costs, the world’s biggest software maker has made Microsoft Dynamics CRM generally available online. The software looks to providing instant-on access to a full featured CRM solution without any of the hardware baggage.

“At Microsoft, we’re revolutionizing how companies deploy marketing, sales and service solutions to users within their organization,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “Microsoft Dynamics CRM delivers the power of choice to customers, with a familiar and productive user experience and a multitenant platform that enables fast on-premise implementations or ‘instant-on’ deployments over the Internet.”

The new soltuion is part of Microsoft's software plus services strategy and is tied in with the multibillion-dollar global data centre investment. Full access to the system comes from your standard web browser and enables the customer to deploy rapidly.

The product comes in two versions, CRM Online Professional and CRM Online Professional Plus. The Professional version comes with 5 GB of data storage, 100 configurable workflows and 100 custom entities and is priced at US $44 (AU $46.45) per user each month, with an introductory offer of US $39 (AU $41.2) per month.

The Plus version gives a boosted 20 GB of data storage, 200 configurable workflows and 200 custom entities for US $59 (AU $62.3) per month.

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