CAYLX Software has announced the expansion of its business in Australia with the appointment of Insitec as a business partner to promote and support Hyland Software’s OnBase Enterprise Content Management (ECM) software for which CAYLX Software holds Australian master distribution.  

Insitec is a 100 per cent Australian owned and operated company, formed in 2001 to provide services in development, implementation, support and management of IT infrastructure and enterprise solutions.  Today, the company delivers effective infrastructure and application solutions to corporate, non-profit and government agency organisations throughout Australia.

“CAYLX Software is committed to building a strong reseller channel and an end user customer base that can harness the entire rich functionality of the Hyland Software product for their own business benefit.  We were impressed with the scale, reach and proven expertise of Insitec and are pleased to have the organisation as our newest reseller organisation,” said Jim Bullough, Managing Director, CAYLX Software.

CAYLX Software will assist Insitec with dedicated account management for pre-sales and post-sales engineering and technical support as well as extensive training and presentation assistance.

Peter Bisset, Regional Manager, Insitec, said  “An ECM product today won’t sell directly on ECM functionality alone. Users and vendors have to ensure that the solution also offers business process efficiencies that will provide a return on investment in less than 18 months and this represents a tremendous opportunity for  highly capable service and solution providers.

“In recent years, we’ve worked with several different ECM products so we have an excellent understanding of what’s on offer globally in terms of functionality and innovation.    At the outset, we were impressed with both CAYLX and Hyland Software.  While most vendors won’t consider a reseller arrangement, Hyland Software offered us both a robust partnering arrangement and a sensible pricing model. They’re very keen on customer satisfaction, develop solutions that address local market requirements and have a “Magic Quadrant” leadership rating from Gartner.   

“In addition, as their focus is on business procedures, Hyland Software has superior experience in helping companies achieve process efficiencies, productivity enhancement and exceptional customer  satisfaction. Ultimately, they listen to customer requirements and are in a good position to capitalise on current market conditions to enable organisations to effectively manage their internal processes.”

Bullough added, “Partners are a critical part of our industry mandate. CAYLX Software is committed to working with new and existing partners to develop, deliver, and support BPM and information management applications that make our mutual clients more successful. Insitec is a natural partner and with its strong skills set and experience, can deliver on the ground support.  We know we’ll be able to count on their team to deliver momentum.”