When any technology sector becomes ‘mature’ it gets into a rut. It’s as if there is a collective question of “Why change things, aren’t we are all doing just fine?”. Even so, over the past few years, things have begun to change, and the fundamentals of how an optimal ECM system might work in the future are being reimagined.

Automation is the best way to address the major challenges of records management today. But what is automation, really?

Organisations tasked with ensuring their electronic content is accessible aren’t really interested in the technical details. They need straightforward solutions, usable workflows, reliable results and accountable systems.

Document sprawl across multiple silos effect every organisation. According to AIIM, 52% of organisations have three or more document or content systems another 22% have five or more systems. Most of these content repositories don’t talk to each other forcing users to work across multiple applications to access the documents they need to perform their daily jobs.  This sprawl has resulted in additional costs and risks to these organizations.