The Royal Australian College of General Practitioners (RACGP) has released a position paper calling for all healthcare services and government agencies that communicate patient information with general practices to eliminate paper forms and faxes within the next three years and to replace then with highly secure digital communications.

Today’s need for automation is real and is not going away. It is undeniable that the intelligent automation market is going through a rapid democratisation process and societies we live in are somehow more inclined to coexist with virtual cognitive workers. The end-goal of automation is not anymore perceived as a Kafkaesque nightmare of unpredictable and uncompromising robots!

What are the pitfalls when implementing a Records Management solution?  In my experience, here are some common mistakes.  This list assumes that you have taken care of the obvious requirements such as having a File Plan and a Retention Schedule.

When presented with a digitally signed document, most will probably just accept it at face value. The more technically minded will validate the signature, which confirms that the signature is unaltered, and that is signed by a Certificate which we trust. This means that the Certificate is signed by another Certificate, and so on up the chain until we reach a trusted root – a self-signed Certificate which we consider trusted and have in our KeyStore.