Articles

​There’s a lot of discussion among IT professionals about what digital transformation actually is. From my perspective as a business process management expert, digital transformation results from applications that provide better user experiences for customers and employees.

Anyone who has experience will tell you that automating insurance claims with X-ray scanning is a multifaceted and time-consuming process. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

Whether you are a bank, insurance company, government agency or other organisation, you need to make it easier for your customers to engage with you. Especially in high-value customer journeys, such as when customers are onboarding for the first time, you can’t afford to disappoint them during those early moments of engagement with you.

Gartner, Inc.'s annual global survey of CIOs showed that the CIO role is transitioning from delivery executive to business executive, from controlling cost and engineering processes, to driving revenue and exploiting data.

There is an application gold rush taking place within enterprise organisations. Business leaders in every industry recognise that automation is the key to both survival and competitive advantage. And they don’t want to get left behind.

A project by the Department of Planning, Lands and Heritage (WA) to digitise over 200,000 Crown Land information artefacts dating back to 1833 has been recognised at the annual Objective customer innovation awards.

State Archives and Records NSW is undertaking a complete renewal of its underlying infrastructure and systems in a push improve the online discoverability of its vast collections, and make it easier to find and use records.

Australians are increasingly concerned about how companies handle their personal data, especially online. Faced with the increasing likelihood that this data will be compromised, either through cyber attacks or mishandling, companies are now being forced into a more comprehensive approach to collecting and protecting customers’ personal data. The question remains - what is the best approach to achieving this goal?

This might be the first time you’ve heard the word ZUGFeRD, but those working with the European market probably already know of it. ZUGFeRD, a German acronym for the “Central User Guide for Electronic Invoicing in Germany”, was developed to add long-needed standardisation to the e-invoicing format.

Cybersecurity company McAfee has a new report, Do You Know Where Your Data Is? Beyond GDPR: data residency insights from around the world, which highlights businesses’ approach to data residency, management, and protection in light of global events, policies and the changing regulatory data protection landscape.

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