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Even through all government agencies are well aware of their obligations to maintain records under the law, public sector organisations continue to struggle to comply with record-keeping requirements. A significant reason for this is that many people see record-keeping as adding work without adding value.

When any technology sector becomes ‘mature’ it gets into a rut. It’s as if there is a collective question of “Why change things, aren’t we are all doing just fine?”. Even so, over the past few years, things have begun to change, and the fundamentals of how an optimal ECM system might work in the future are being reimagined.

OneTrust, the developer of privacy management and marketing compliance software, has announced its data subject access rights (DSAR) tool has helped organisations handle more than 10,000 requests within two weeks of the General Data Protection Regulation (GDPR) go-live date of 25 May.

Automation is the best way to address the major challenges of records management today. But what is automation, really?

The volume of unstructured data—freeform information that does not fit neatly into databases organised by fixed categories—is exploding. By 2022, 93% of all digital data will be unstructured, IDG Research predicts.

Organisations tasked with ensuring their electronic content is accessible aren’t really interested in the technical details. They need straightforward solutions, usable workflows, reliable results and accountable systems.

Data privacy awareness has recently gained momentum, thanks in part to the Cambridge Analytica data breach and the introduction of the European Union’s General Data Protection Regulation (GDPR). One of the key elements of the GDPR is that it requires companies to simplify their privacy related terms and conditions (T&Cs) so that they are understandable to the general public. As a result, companies have been rapidly updating their terms and conditions (T&Cs), and notifying their existing users.

Document sprawl across multiple silos effect every organisation. According to AIIM, 52% of organisations have three or more document or content systems another 22% have five or more systems. Most of these content repositories don’t talk to each other forcing users to work across multiple applications to access the documents they need to perform their daily jobs.  This sprawl has resulted in additional costs and risks to these organizations.

Whether you’re aware of it or not, artificial intelligence (AI) has a ubiquitous presence in our lives today – think the personalised playlists on Spotify or the ‘Recommended for you’ lists on Netflix, both of which use AI to curate a selection tailored just for you. Now its presence is being felt in the area of document management, with AI and cognitive computing set to revolutionise the ways in which we store, archive, process and extract information.

The Australian government says it will work to progressively adopt electronic invoicing (eInvoicing) across all levels of government. Minister for Revenue and Financial Services, the Hon Kelly O'Dwyer MP, said embracing eInvoicing is a win-win situation, which will both improve government processes and help businesses.

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