If you want to see a bank customer wince, ask them to manually input a series of long numbers or text strings into online banking systems. Yet even though we are well into the “digital transformation era” and despite the customer turnoff, many bank payments still require such painful manual rekeying of data.

Records management is becoming more complicated because of the sheer volume of information within companies. To deal with this deluge, some innovative organisations are moving away from declaring information as records and are managing all organisational information from a retention standpoint instead. However, what is retention management, and how can it be effectively leveraged within organisations?

Research shows that when it comes to process improvement and automation, eighty-one percent of finance departments report having a process owner according to new research by information management analysts at the US Association for Information and Image Management (AIIM). Twenty-eight percent of responding organisations positioned themselves as trailblazers – being above average and ahead of their peers – when it comes to the automated invoice processing and billing.

Findex, an Australian provider of integrated financial advisory and accounting services with, will be rolling out iManage Cloud to 3000 users within the next 6 months.

A joint Parliamentary Committee has recommended the government provide funding for an upgrade to technology systems at the Australian Electoral Commission to allow scanning and electronic counting of House of Representatives ballot papers. This would need to be accompanied by extensive technical amendments to legislation that governs the way federal elections are managed in Australia.

By supporting Amazon Elasticsearch Service, SearchBlox promises customers the capability to replace the now discontinued Google Search Appliance on AWS Cloud with zero downtime, fully managed service

Melbourne based law firm, Sladen Legal, has selected Nikec Hub, the file sharing and collaboration tool from Nikec Solutions, to further improve communication and collaboration with clients. The firm is dedicated to providing expert advice and legal services to private enterprises, they represent some of Melbourne’s most innovative businesses. The firm prides itself as being client driven and having a personal approach to law.

The core of what is now known as Enterprise Content Management (ECM) has been a part of organisations for some time. The idea that the information inside any organisation needs to be managed and requires systems is fundamental

We humans are swamped with text. It’s not just news and other timely information: Regular people are drowning in legal documents. The problem is so bad we mostly ignore it. Every time a person uses a store’s loyalty rewards card or connects to an online service, his or her activities are governed by the equivalent of hundreds of pages of legalese. Most people pay no attention to these massive documents, often labeled “terms of service,” “user agreement” or “privacy policy.”

IDM recently had the pleasure of interviewing Tommy Petrogiannis, President of eSignLive (formerly Silanis Technology), the electronic signature provider he co-founded in Canada in 1992. Acquired in 2016 by Vasco Data Security International Inc. for $US85 million, eSignLive is using the funding to fuel international growth, which is increasing at three times the rate of people performing transactions electronically in North America.