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An Inquiry by the Commonwealth Parliament’s Joint Committee of Public Accounts and Audit (JCPAA) has reported concern over failure of many Australian agencies to comply with minimum cybersecurity standards.

The School of Isolated and Distance Education (SIDE) based in Western Australia has significantly reduced its manual enrolments administration with a solution from Konica Minolta and FileBound.

The term ‘digitisation’ evokes a sense of total transformation and specifically for those organisations that have been in business for over 20 years, one where legacy systems or operational processes have been successfully transitioned into a state of binary form. The clear goal; improve efficiency and transparency of business activities for both clients and staff. 

Anyone who has experience will tell you that automating insurance claims with X-ray scanning is a multifaceted and time-consuming process. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

Whether you are a bank, insurance company, government agency or other organisation, you need to make it easier for your customers to engage with you. Especially in high-value customer journeys, such as when customers are onboarding for the first time, you can’t afford to disappoint them during those early moments of engagement with you.

Gartner, Inc.'s annual global survey of CIOs showed that the CIO role is transitioning from delivery executive to business executive, from controlling cost and engineering processes, to driving revenue and exploiting data.

There is an application gold rush taking place within enterprise organisations. Business leaders in every industry recognise that automation is the key to both survival and competitive advantage. And they don’t want to get left behind.

A project by the Department of Planning, Lands and Heritage (WA) to digitise over 200,000 Crown Land information artefacts dating back to 1833 has been recognised at the annual Objective customer innovation awards.

State Archives and Records NSW is undertaking a complete renewal of its underlying infrastructure and systems in a push improve the online discoverability of its vast collections, and make it easier to find and use records.

Australians are increasingly concerned about how companies handle their personal data, especially online. Faced with the increasing likelihood that this data will be compromised, either through cyber attacks or mishandling, companies are now being forced into a more comprehensive approach to collecting and protecting customers’ personal data. The question remains - what is the best approach to achieving this goal?

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