Plumtree and Yahoo in IM web collaboration
Plumtree and Yahoo in IM web collaboration
Web services and portal vendor Plumtree Software has signed an agreement with Yahoo to integrate Yahoo Messenger into its Enterprise Web Suite. The new offering allows Plumtree customers to add presence awareness, instant messaging and application alerts into the service-oriented applications they create in their Enterprise Web deployments.
Dean Stockwell, Plumtree general manager for Asia-Pacific, said that by integrating IM into business applications, such as customer support or sales productivity applications, organisations can ensure that IM is used in a context that delivers business value in a secure and cost-effective way.
"Instant messaging is very popular in the enterprise market today, but until now, companies have not been able to use it as a corporate service embedded in their applications. What is most exciting about Yahoo! Messenger for the Enterprise Web Suite is that it combines the security and archiving of enterprise software with the low cost of ownership of a hosted service."
"Our combined service delivers business value unmatched in the marketplace, both in terms of functionality and quality," said Lisa Pollock Mann, senior director, Yahoo! Messenger. "The integration of Yahoo! Messenger with Plumtree's world-class Enterprise Web solution offers businesses an efficient and powerful new medium for real-time communication and sharing of key resources."
Instant messaging can be a core service of many Plumtree-powered applications. For example, a support application built with the Plumtree Enterprise Web Suite and Yahoo! Messenger could allow customers to communicate directly with support technicians to resolve problems in real-time, logging and indexing the entire communication in the Enterprise Web's knowledge base. Or, in a research and development application, the IM solution could be used to facilitate collaboration between two pharmaceutical companies helping scientists see which of their peers are on line and communicate on research issues as they come up.
Yahoo! Messenger for the Enterprise Web Suite features administration, logging and integrated web conferencing services, in addition to text messaging and file transfer. The product includes 128 bit-encryption, spam control and virus scanning on incoming files, and allows for peer-to-peer messaging. As a hosted service with these features, Yahoo! Messenger gives organisations the encryption and control of a locally deployed instant messaging system without the hardware, deployment and administration costs of such a deployment.
Plumtree is now offering Yahoo Messenger for the Plumtree Enterprise Web Suite as a services engagement that includes one to two days of installation assistance from Plumtree Consulting Services. Plumtree plans to standardise the integration between Yahoo! Messenger and the Plumtree Enterprise Web Suite later this year.
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