Canon Australia acquires BPO Converga

Canon Australia has acquired The New Zealand Post Group’s managed services and business process outsourcing company, Converga, for an undisclosed sum. Converga specialises in business process outsourcing with a focus on digital document solutions.

The acquisition of Converga is Canon’s fourth in four years having previously acquired Harbour IT, Sun Studios and Océ Australia.

Canon says Converga will remain a standalone business, with the same management team and structure and retaining its independence and management autonomy.

Converga has over 1,300 staff based in offices and technology centres throughout Australia, New Zealand, United States and the Philippines in more than 120 customer locations.

A report on Business Process Outsourcing in Australia published by industry analysts IBISWorld in February concluded that while the industry grew rapidly during the early 2000s, over the past five years it has approached its mature phase, with a number of BPO services experiencing increasing levels of competition.

Paul Bellette, Chief Executive Officer, Converga says, “We’re excited to be joining the Canon family. This is the right direction for our business and customers as we continue towards our goal of being a partner of choice.“