ITS wins $10m Cashcard ATM servicing contract
ITS wins $10m Cashcard ATM servicing contract
Australian IT service provider Integrated Technology Services (ITS) has secured the primary contract for the provision of maintenance services for the Cashcard ATM network across the country.
Cashcard is an independent payments services company that covers the whole e-payments spectrum, including ATM, EFTPOS, Direct Entry, BPay, telephone and Internet payments. The deal with ITS currently covers 4,000 Cashcard ATMs, with the terms of the contract also including ATMs yet to be installed into the Cashcard ATM network.
The contract includes installation services, merchant training, relocations, software and hardware upgrades and vandalism repairs. It is valued at more than $10 million over three years.
"This is a fantastic achievement for ITS," said Geoff Faber, Director, Sales and Service, ITS. "Our relationship with Cashcard has grown from a very small project five years ago to an extremely committed ongoing partnership."
The securing of the deal has resulted in the expansion of staffing levels in ITS' call centre and account management teams, taking the total to 300 people involved in supporting the company's largest third party maintenance contract. "(This deal) positions us along sidethe multinational organisations also offering maintenance services," added Faber.
ITS specialise in providing support services for the banking, retail and electronics industries and maintains 60 service locations nationwide. The company currently supplies support services to all major ATM service providers in Australia, together with a proportion of independent ATM deployers. The company also maintains support services for overseas customers in the United States, Asia Pacific, Papua New Guinea and New Zealand.
Commenting on the contract with ITS, Managing Director of Cashcard Greg Baker commented, "We believe that the ITS customer service offering is extremely professional. ITS have been able to provide us with a total business solution - from the acquisition of hardware we need to run our ATMs to the ongoing maintenance associated in their upkeep. The ATM component of the Cashcard business has been extremely successful and we believe that with continuing levels of premier service from ITS, we can offer Australian consumers the best ATM experience in the country."
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