Queensland Government authority WaterSecure has been working with Brisbane based Blumark for the supply and implementation of IBM’s FileNet suite of Enterprise Content Management (ECM) products.

When WaterSecure started looking at the information they need to manage, and the systems on the market that would have the required capability, it was determined that what WaterSecure really required was a comprehensive ECM solution.

As well as being able to manage their records, they also needed a solution that could manage documents, automate processes and provide a repository for the plethora of construction and engineering drawings and records associated with the development of its infrastructure assets.

WaterSecure believes that through extensive discovery, planning and prototyping they can develop a solution that not only delivers business efficiencies, but also embeds records management compliance into business processes, making it invisible to the end user.

It is aiming to establish a single, secured store and source of truth for all documents and records, improve operational efficiency, and reduce organisational risks relating to document and records management.

The IBM FileNet platform is also expected to accommodate future information management needs such as data warehousing and ability to integrate with evolving business solution requirements.

“When you are building a system from the ground up, even the most modest functionality can make a big difference. We plan to take small steps at first in order to establish a solid foundation, then build further on the sophisticated capability provided by FileNet. We don’t want to turn our users into records managers, so the more we can build into the background, allowing users to work in familiar surroundings, (be it Outlook, Word etc,) the better”, said Trish Wichmann, WaterSecure’s Manager Knowledge and Information.

WaterSecure already works principally in an electronic environment, albeit on shared drives, so they intend to capitalise on that by digitising paper documents and records and operating, as far as possible, in an electronic world.

According to Gartner, 2010 will see the enterprise content market (ECM) market return to double-digit growth (11.1%) reaching $3.9 billion in total software revenue worldwide.