Epicor Software has announced the release of DocStar ECM Sales Order Automation tool to help organizations reduce the high cost and complexity associated with manual sales-order entry.

Ensuring that the sales order information is accurately entered into backend systems has traditionally been time consuming, labour intensive, and prone to error. Moreover, industry benchmarks show manual sales-order entry costs organizations $US24 to $US41 per order to process.

DocStar ECM Sales Order Automation helps organizations reduce the high cost and complexity associated with manual sales-order entry by improving accuracy while streamlining fulfillment process orders and operational visibility to significantly improve customer satisfaction.

DocStar ECM Sales Order Automation ensures accurate data is automatically captured and entered, supporting a consistent best-practice process with optimum transaction efficiency all the way through to order fulfillment. DocStar accepts, reviews, and initiates customer orders quickly - verifying purchase orders, quotes, and parts availability for improved organizational responsiveness.

“As the speed of business increases, sales-order entry—the gateway to the fulfillment process—can become a bottleneck that prevents businesses from growing,” said Tom Franceski, vice president and general manager, DocStar.

“With DocStar ECM Sales Order Automation, organizations can do more with fewer resources, gaining better visibility via realtime access into key data, while improving productivity and reducing costs.  DocStar ECM Sales Order Automation extends the value of the DocStar platform across the enterprise.”

Key features of DocStar ECM Sales Order Automation include:

• Intelligent Data Capture accurately captures data from a variety of files types from fax, paper, email, pdf, jpg, and tiff files and reduces or eliminates manual data entry to save time and reduce errors.
• Automated intelligent rules-based workflows that adhere to defined rules, flagging items that don’t follow set parameters, and routing orders to those that can resolve the problems.
• Accelerated business processes through improved workflow for order handling, validation, and issue resolution; best-practice straight-through-processing for orders without exceptions.
• Audit trails and reporting capabilities that provide valuable insights to help organizations identify and eliminate issues.

http://www.docstar.com/enterprise-content-management/sales-order-automation