Knowledge management comes of age
Knowledge management comes of age
Aug 03, 2005: This is the view of Frank McKenna, who rebranded GMB this month to Knowledgeone Corporation because he believes that this name better defines the services it now offers.
Back in 1995, McKenna, the CEO of Knowledgeone, predicted that eventually, document management, records management, image management and workflow management systems would all be controlled by knowledge management systems, he labelled back then: It Does Everything Applications.
McKenna said at the time: "Standard interface, seamlessly integrated, enterprise-wide documents management systems are on the horizon. These "It Does Everything Applications" (IDEA) will feature in the IT plans of most medium to large organisations and Government departments.
"The whole ideas being that the end-user has a single interface or application, (the IDEA), to learn and work with. This IDEA "knows about" paper and electronic documents, images and workflow processes. A search on any topic will identify all of the documents plus all of the people and work processes involved.
"It will also tell us the location of the electronic and physical documents and will report on the degree of completion or otherwise of any due work processes. It will also tell us who is late or overdue and allow us to "prod" them into action."
McKenna believes that this vision of knowledge management has not really come into fruition until now, and this is why he is championing the release of the rebranded company's latest product: Knowledgeone.
McKenna recalls that over the years, although GMB has been very successful with providing records management solutions to many Government departments, organisations were not fully aware of the other areas of expertise that his company offers.
Therefore, the main purpose of rebranding GMB to Knowledgeone is not only to release its new products: Knowledgeone; Tacit; Button; GEM and RecCapture, but it also to re-establish itself as a provider of integrated document management, records management, image management and workflow systems.
"We needed to create a new model to change the paradigm. We have now expanded our knowledge management service with the release of Knowledgeone and this should solve the problems found in many organisation that have 20 different systems from different vendors and face difficulties in making them all compatible.
"We are now offering this customers a chance just to use one system from one vendor that can do all of the functions that those 20 different systems can do. It is totally integrated, multi-lingual and available on the Microsoft .NET 2003 model. We don't want to alienate all of our existing RecFind customers of course, so all of them will receive a completely free upgrade to this new Knowledgeone system."
McKenna added that K1 was designed as a generic application processing system able to easily assume any 'personality', including records management, document management, imaging, workflow, help desk, customer relationship management, asset management, human resources management, correspondence management, complaint management and many more.
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