Articles

Back Office Hurdles Hit Local Government: KPMG

A survey of Australia and New Zealand councils who attended KPMG’s public sector network’s local government transformation series in May 2019 has found that digital transformation is often ‘skin deep’, only implemented at the front end.

Do eSignatures Really Improve the Customer Experience?

We have seen and understood that customer experience ( and a digital one at that) and the overall experience economy is the current industrial revolution. Now and for the foreseeable future, CX is a key battleground and competitive differentiator.

Kodak Alaris 2019 Summit a hit with ANZ partners

Key international Kodak Alaris executives flew into the NSW Hunter Valley last month for the global imaging giant’s first ANZ partner event in over 10 years. There they were joined by the company’s growing roster of dedicated Australian staff as well as Australian and New Zealand BPOs, resellers and system integrators who experienced an intensive two days showcasing the drive towards Digital Transformation in 2020 and beyond.

NSW starts trial of Child Digital Health Record

Entering a baby’s health records into a little blue book (in Queensland a little red book) has been a rite of motherhood for many years, but could be consigned to history with the launch of trials of a new Child Digital Health Record (CDHR) in NSW.

The road to digital transformation

Digital transformation is the cyclical hot topic that never dies. It seems that just a few short years ago, if your company was not on a digital transformation journey, it was going to fail spectacularly and everyone should start looking for a new job immediately…

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