Industry Insider

  • Is EDRMS a contradiction in terms?

    ECM’s main challenge isn’t the organising and storing of content, but rather liberating information contained in documents and records for productive use, writes Abie Speers.

     

  • Australia lags in global e-invoicing revolution

    Australia has witnessed a lot of discussion of the brave new world of Government 2.0, but there has been little attention paid to the real benefits of introducing electronic invoicing by government suppliers.

     

  • Tablet PCs help SE Water give paper the flick

    Victoria’s South East Water is moving to replace paper-based systems with Motion F5v rugged Tablet PCs for its Trade Waste team, with several other departments now testing the technology.

     

  • DECCW makes space with NetApp

    Growing use of spatial technology and satellite imagery for line of business applications has led the NSW Department of Environment, Climate Change and Water (DECCW) to overhaul its storage platform with NetApp.

     

  • Governance bites for Global 1000

    A survey of information governance practices and challenges in Global 1000 companies has found that defensible disposal is turning out to be a key objective.

     

  • ReadSoft wins NSW AP bid

    NSW Government shared services agency Service First has selected ReadSoft solutions to automate approximately 160,000 invoices per year in an agreement valued at over $A750K.

     

  • Email use grows in UK call centres

    Research published by ContactBabel, the UK contact centre industry analysts, reveals that email interactions there now account for 10.2% of all customer-to-business communications, with 86% of contact centres now accepting customer e-communications.

     

  • Is EDRMS a contradiction in terms?

    ECM’s main challenge isn’t the organising and storing of content, but rather liberating information contained in documents and records for productive use, writes Abie Speers.

     

  • Australia lags in global e-invoicing revolution

    Australia has witnessed a lot of discussion of the brave new world of Government 2.0, but there has been little attention paid to the real benefits of introducing electronic invoicing by government suppliers.

     

  • Tablet PCs help SE Water give paper the flick

    Victoria’s South East Water is moving to replace paper-based systems with Motion F5v rugged Tablet PCs for its Trade Waste team, with several other departments now testing the technology.

     

  • DECCW makes space with NetApp

    Growing use of spatial technology and satellite imagery for line of business applications has led the NSW Department of Environment, Climate Change and Water (DECCW) to overhaul its storage platform with NetApp.

     

  • Governance bites for Global 1000

    A survey of information governance practices and challenges in Global 1000 companies has found that defensible disposal is turning out to be a key objective.

     

  • ReadSoft wins NSW AP bid

    NSW Government shared services agency Service First has selected ReadSoft solutions to automate approximately 160,000 invoices per year in an agreement valued at over $A750K.

     

  • Email use grows in UK call centres

    Research published by ContactBabel, the UK contact centre industry analysts, reveals that email interactions there now account for 10.2% of all customer-to-business communications, with 86% of contact centres now accepting customer e-communications.