Knowledge Management

Does Business Intelligence (BI) have a future outside of traditional transactional reporting? And just how much is artificial intelligence (AI) going to change the way BI is typically deployed? To learn more about the future of BI, IDM spoke with Glen Rabie, CEO and founder of Yellowfin, an Australian Business Intelligence (BI) vendor with a global footprint, currently boasting more than 2 million users in more than 70 countries.

Attivio has announced a new out of the box knowledge management solution based on a solution it has deployed for years at some of the world's largest enterprises.

Australian solution provider Kapish has been announced as the 2017 HPE APJ Channel Partner of the Year for Information Management and Governance.

Zendesk has introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organisation and combines it with machine learning (ML) technology to deliver a better customer experience.

Over my years of consulting, I’ve had the opportunity to strategise, design, and conduct a number of content migration efforts. This is typically in the context of broader content management, document management, or knowledge base redesign or refresh efforts.

Classification is an essential step in almost any kind of content management process. Even before the period of digital transformation, the concept of ‘in- formation overload’ was a reality. First coined by Professor Bertram Gross over 50 years ago, he defined it as being directly proportional to a reduction in decision quality. Now we are busier and faced with more information than before – in both our personal and professional lives. Text is all around us – in the form of PDFs, office documents, e-mails and much more.

ANZ Bank is underway with an expanded rollout of the Knosys knowledge management platform across its business units.

US Quote-to-Cash solution provider Apttus has announced the availability of Apttus Intelligent Import . This solution uses technology from ABBYY that automatically scans, loads, and analyses contracts, both physical and digital, to an Apttus Contract Management repository.

Information is one your firm’s greatest asset, however, according the leading analysts – Gartner, Forrester and IDC – 80 percent of your information is not structured, i.e., it cannot be accessed in a timely manner. This information is buried in paper files, in email folders and shared drives often several folders deep.

At its core, knowledge management is a process that everyone uses. It is the system of managing information – gathering it, deciding how and where it should be kept, analysing, sharing and using it.

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