Business Process & Workflow

Back when BP suffered the catastrophic loss of the Deepwater Horizon oil platform, there were corporate injunctions against risks like carrying coffee without a lid or texting while driving. Given this it seems surreal to think that with such careful rules around personal activity, there could still be an incident of that magnitude.

Appian has announced the latest version of the Appian Platform for process automation. The new release features enhancements in total experience, data fabric, automation, and process mining, underpinned by Appian's low-code design.

By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Advances in Conversational AI, Automation, and Low Code Resources will have a huge impact on interactions with Customer Service.

On a tour of the APAC region to meet with local Partners and Customers, Kodak Alaris President Donald Lofstrom, and Cassio Vaquero – Vice President, Global Sales, sat down with IDM in Sydney to outline the company’s plans to move deeper into document automation.

​Measuring return on investment for document automation solutions used to be pretty simple: reducing data entry reduces headcount. But simply reducing resources to measure ROI and business benefits isn't as straight forward as it used to be.

Australia’s Freedom of Information Commissioner has quit less than 12 months into his five-year appointment, with Leo Hardiman announcing his resignation on LinkedIn. Frustration over the difficulties in overhauling the FOI system to enable timely response to FOI requests were cited as his reason behind abandoning the role.

Parashift, a provider of advanced machine learning-based document classification and data extraction software, has announced a technology partnership with BSI, a leading CRM and CX software company. 

An update to the KnowledgeLake platform expands its ability to help organizations solve their most complex business process and workflow automation challenges. The update also elevates the customer experience by simplifying document and data collection and providing greater transparency into the status of applications, transactions and other processes.

Arnold von Büren, CEO of TCG Process, is a Swiss entrepreneur with three decades of experience in capture and input management. On a visit to Australia in February, IDM asked Arnold to outline his views of the current state of Intelligent Document Processing (IDP).

Concentric AI has released its 2022 Data Risk Report, which highlights a continued rise in oversharing of business-critical and sensitive documents.