Business Process & Workflow

More than 6 million historical client documents held by the Western Australia Department of Communities Housing (Housing Authority) presented a major headache for staff owing to a lack of containment and classification. A new Ephesoft smart document capture system deployed by the Process Automation Group (PAG) is now assisting with making documents findable and enabling retention polices to be applied.

Victorian service provider Wannon Water has partnered with Intelledox and FYB to implement next-generation forms. Completion of a Job Safety Analysis (JSA), required before any high risk on-site work event, was the catalyst for organisational change. Following a successful pilot, the digital process has been extended to incorporate all forms across the business.

Use cases demonstrating the successful merger between Robotic Process Automation (RPA) and Artificial Intelligence (AI) are scarce today, but some fast-moving companies are changing that. Hollard, South Africa’s largest privately-owned insurance group, is one such audacious organization where the transformation journey has not only begun, but is already showing the benefits.

“Digital transformation” is a collective term that suggests action being taken by an organisation. While there are different definitions of the term, generally speaking, it entails an organization taking on a strategy, applying tactics, and changing from some versions of “analogue-ness” to being digital. This can be in terms of business model, operations, technical underpinnings, etc.

Upland Software, Inc., parent company of the FileBound ECM platform, has acquired of Dublin, Ireland-based InterFAX Communications Ltd., a provider of secure, cloud-based messaging solutions including enterprise cloud fax and secure document distribution. The company says cloud fax alone is a $US1.5B market forecasted to grow at 10% per year to $2.2B by 2022

Solution provider Axient has signed a distribution agreement with Elcom Technology (Elcom) to incorporate Elcom’s Digital Workplace platform in its product offerings.

Dunedin City Council supports a population of 120,000 and is one of New Zealand's largest territorial authority areas. Environmental Health staff at Dunedin City Council (DCC) are charged with protecting and improving the health of the city’s residents.

A new feature for Workshare’s document comparison solution, Selective Compare, enables users to run a redline comparison on snippets of text from emails, chat or pasted from a file and instantly see the differences, rather than having to review an entire document.

ASX listed collaboration vendor Covata has added a data classification engine that enables realtime analysis of metadata and content across all data types, under a worldwide OEM agreement with German firm dataglobal.

Adobe Sign has added new enhancements for life sciences and pharmaceutical companies, added more forms automation functionality by including a new way to collect online payments, and announced new cloud-based digital signature partners.