Australia is home to a well-developed workers’ compensation system. Each state determines the design of its scheme, with some being privately underwritten by insurers and others being state-run schemes. Claims across territories vary by industry, injury and complexity. As such, insurers need systems that can enable quality, efficient handling of claims to facilitate the health of injured parties and get them back to work as quickly as possible. Approximately three years ago, QBE’s Australia Pacific division, like many other insurers, was running what we would describe as a “process-compliant business” when it came to workers’ comp claims. Leadership wanted to do more to eliminate manual processes and take advantage of claims adjusters’ expertise to get the best result for customers and their employees. They knew technology was the key.

One of Australia’s largest insurance companies, RACQ, has completed a project to enhance its claim processing using ABBYY content intelligence capabilities in tandem with UiPath’s robotic process automation (RPA) platform.

There are many aspects to consider when embarking on a major back scanning project, and one of the most daunting if pursuing an in-house approach is acquiring the necessary scanning hardware and software to digitise the archive, as well as developing the expertise to make it all run smoothly. Scanning specialist EzeScan is gaining traction with a headache free option providing the ability to rent scanners and the necessary software for the duration of a project, with setup and training included. Once the project is completed, the user simply hands it all back having had the ability to better manage cash flow by choosing to either CAPEX or OPEX the solution costs.

Anyone who has experience will tell you that automating insurance claims with X-ray scanning is a multifaceted and time-consuming process. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.