The Emergency Services Telecommunications Authority (ESTA) of Victoria has rolled out RecFind 6 as its enterprise Electronic Document and Records Management Solution (EDRMS).

ESTA is Victoria's pre-eminent provider of emergency services telecommunications with over 600 staff, providing services to some five million Victorians. This includes the emergency Triple Zero call and the dispatch of police, fire, ambulance and state emergency services.

In 2009/10 ESTA managed more than 1.8 million Triple Zero calls, representing a call every 17 seconds and leading to in excess of 1.4 million dispatches requiring emergency service agency response.

According to Sue-Ann Sapurmas, ESTA's corporate Records Manager, "We chose RecFind 6 because of its ease-of-use, streamlined document capture capabilities and high degree of configurability. Knowledgeone Corporation also provided all of the assistance we needed to upgrade from our previous Knowledgeone product in a joint-managed project that met all of its objectives and deadlines."