Queensland’s DEET is learning Resolve
Queensland’s Department of Education and Training has selected Melbourne-based software developer Resolve to implement a case management solution within its Legal and Administrative Law Branch (LALB).
Responsible for the management of all Legal, Right to Information and Compliance services, the LALB processes over 1,000 information release requests, 140 litigation matters and 1,000 requests for advice each year.
Initiated to streamline complex processes and better manage Right to Information requests, the LALB case management project will automate the department’s information and knowledge management practices. Resolve’s solution will improve process efficiencies, consistency, and accuracy; ensure data integrity; and provide the ability to report.
With the LALB system in the process of being implemented, the Department of Education and Training is already looking to implement Resolve into other areas of the Department.
Established in 1994, Resolve is an Australian owned and operated global provider of workflow management solutions – be that case management, complaints, feedback, membership, and other similar applications.