Resolve on the case for Fire and Rescue NSW
Thursday, August 4, 2011 - 15:45
Fire and Rescue NSW (FRNSW) has chosen Australian software developer Resolve to implement its new Case Management solution managing the investigation of employee misconduct cases, as well as the drug and alcohol tests and monitoring processes.
Replacing an existing system of inefficient spreadsheets, Resolve will greatly improve FRNSW’s case tracking process and meet the increasing demand for complex reporting. The system has been designed to cater for the various types of cases FRNSW manages, and tailored workflows will facilitate the case assessments ensuring that the correct investigation and approval processes are met in a timely fashion.
Workplace Standards is the first department within FRNSW to roll out Resolve, and it is envisaged additional departments will follow suit in the near future. The implementation at FRNSW further extends Resolve’s footprint in Australia’s emergency services organisations.
The FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia, with a network of 338 fire stations across the State, more than 6,900 firefighters, approximately 6,000 community fire unit members, and 418 administrative and trades staff. FRNSW manages fire emergencies in NSW’s major cities and towns, and responds to rescues, hazardous materials incidents and possible terrorist activities across the State.