Perth-based mining AGC has consolidated its print fleet with 30 Ricoh multifunction devices (MFDs) across all the company’s sites, backed by Ricoh’s team of specialists who developed and implemented the customised integration.

With project sites and offices stretching across Western Australia, Queensland, Singapore and Thailand, the Perth-based company moved from a multi-vendor environment to selecting Ricoh to provide their entire document management.

AGC required a single integrated solution to tackle issues including:
·An inability to allocate print costs to individual business units or cost centres;
·Multiple points of contact for support and consumables purchasing;
·Excessive IT management overheads; and
·No facilities for establishing and enforcing any form of print policy.

“Ultimately, even though Ricoh’s proposed solution was very attractive at a price level, it was a decision based primarily on the solution itself – the functionality, features, management and flexibility,” said David Redpath, Chief Information Officer, AGC.

Each MFD has access to a range of Ricoh-enabled features: centralised form and document printing via a Ricoh-customised document server solution and an Equitrac solution offering auditing, centralised management and Follow-You Printing.

Customisation was provided by Ricoh’s Business Solutions Group (BSG) in the implementation of the document server solution as well as Equitrac. To ensure full tracking and logging of prints regardless of document origin, the BSG customised the document server system, resulting in its full integration with Equitrac, enabling precise print cost auditing and management, regardless whether the print job was initiated at a PC or MFD at any of AGC’s sites or offices.