OpenText has added support for the SAP Customer Relationship Management (SAP CRM) and SAP Supplier Relationship Management (SAP SRM) applications in Version 10 of its Extended ECM product.

“The need to connect content to SAP business processes applies to virtually every industry segment,” said Patrick Barnert, Vice President of SAP Solutions at OpenText.

“That’s why Extended ECM has already been deployed at more than 200 customers sites spanning some two dozen different industries, including energy, utilities, life sciences, and public sector. With this latest release, we are expanding on this success by adding in support for SAP CRM and SAP SRM along with new features based on customer feedback that will help to further boost operational efficiency.”

With the release of OpenText Extended ECM 10, OpenText now helps enterprises improve customer-interaction efficiency by consolidating

Documents such as contracts or email correspondence are consolidated in the one place and made available through the SAP CRM user interface.

A new social stream in Extended ECM 10, called OpenText Pulse, allows users to track recently added content from colleagues and see status or content updates from across the organisation.

Other major new features in Extended ECM 10 include enhanced workspace access and permission control based on SAP roles and authorisations, tight integration with the Microsoft Windows desktop and Office applications, access to content via the SAP NetWeaver technology portal, and advanced OCR capabilities for scanned documents (searchable PDF).