Information as a service, or IaaS for short, is one of those bright new four-letter acronyms that means different things to different people. It’s a cousin of software as a service, SaaS, and it lies at the heart of the heart of where technology, information management and governance intersect today.

The NSW Government has announced the outsourcing the functions of shared service provider to over 6,000 public servants, ServiceFirst, which will transfer to Unisys and Infosys by the end of 2015.

As the name implies, Marine Rescue Queensland (MRQ) provides a much-needed search and rescue service to the tens of thousands of people who enjoy boating throughout the bountiful waters of the Sunshine State. MRQ has provided that vital service for the past 50 years and as a largely volunteer organisation, has a paid staff of just three full-time employees and one part-time employee to administer and train the volunteers.But changing expectations have meant that what was suitable in the past may no longer be sufficient for the future.

An inquiry into practises of the Australian Commonwealth Department of Parliamentary Services has learned that inadequate documentary evidence was provided due to poor management of the TRIM recordkeeping system. The committee of inquiry was inquiring into the process surrounding the choice of a photographer by former Department of Parliamentary Services secretary Carol Mills to document the Australian Parliament's 25th anniversary.

Leading Australian pharmacy retail network Chemist Warehouse has selected solution provider Xcellerate IT to implement Kofax’s TotalAgility platform to streamline its accounts payable (AP) processes.

Whitsunday Regional Council has implemented an EzeScan scanning solution to manage incoming and outgoing mail digitisation into a TechnologyOne ECM platform. The council spent a considerable amount of time benchmarking three scanning products before making its selection.

Stewart MacLeod, Manager, Knowledge and Development at State Trustees, believes KM must work hand in hand with culture and competency strategies, to ensure that employees share and support one another.

The humble fileshare has been one of the biggest barriers to knowledge management, according to Peter Laws, General Manager of Business Information Systems at Mind Australia. The organisation is tackling the issue with the implementation of Knowledgeone RecFind 6 an Electronic Document and Records Management System (EDRMS) to manage a range of corporate files including contracts, personnel files and email correspondence, and improve the organisation’s access to stored information.

Actor Johnny Depp could have avoided the threat of his Yorkshire Terriers Boo and Pistol being put down by Australian Customs officials if he had completed a simple application form online at the Department of Agriculture Web site.  The large Australian Commonwealth agency is underway with a huge end-to end digital drive to assist in the fight to maintain Australia’s biosecurity, although it appears the Hollywood star considered his ability to fly the dogs in on his private jet entitled him to sidestep official requirements.

Data Migration is a topic that gets raised time and time again in our industry, and people continue to struggle in getting it right. At some point you will likely be faced with the challenge of migrating data into your EDRMS.