HSBC, the global trade finance bank, is working with IBM to develop a cognitive intelligence solution combining optical character recognition with advanced robotics to make global trade safer and more efficient for thousands of businesses.

The Real Estate Institute of New South Wales (REINSW), the peak body for the real estate profession in NSW, is enhancing its interactions with NSW real estate agents by offering the ability to digitise customer engagements and agreements.

Just as it’s well-nigh impossible to bake a nice cake without cracking a few eggs, introducing “meaningful change” into any large organisation will no doubt require the ruffling of a few feathers, as change of itself necessitates doing things differently. When Melbourne’s Knox City Council took a long hard look at the way it was, or in this case was not, managing retention and disposal of corporate records, the conclusion was that a complete overhaul of its information management practices was warranted.

icare, the New South Wales’ government’s insurance and care provider, has selected and implemented OnBase by Hyland asan enterprise information platform, hosted in the Hyland Cloud. icare will use OnBase to support its enterprise vision of digital information management, initiating the project in its largest division, which delivers insurance and care services to customers of the NSW Workers Compensation scheme.