Information Management and Governance (IMG) specialist, iCognition, has helped Australia’s National Blood Authority win the J Eddis Linton Award for excellence in records and information management. This Records and Information Management Professionals Association Award recognises organisations that have achieved outstanding results through excellence in implementation of a project.

The Authority received the award for completing a project that transformed the agency’s operations from a highly-traditional paper-heavy approach to a digital-first culture. An active program of digitisation of legacy paper records was accompanied by decommissioning over 80% of shared drives/email storage, and strong senior executive support resulted in an immediate migration to digital information management.

Peter O’Halloran, CIO, National Blood Authority, said in developing the solution "a web- based front-end was nominated by many staff as a key requirement, and the team implemented iCognition’s RM Workspace as a web-based front end to TRIM. Known across the Authority as ‘DREAMS’ following a staff competition to name the solution, it enabled us to:

• provide a user-friendly interface where we could suppress many features not required by staff on a daily basis to reduce the screen clutter and confusion;
• enable staff to quickly limit searches to certain records types through a simple drop-down selection. Feedback from users was that this reduced their returned results, often from thousands down to a handful in two or three easy mouse clicks; and
• replicate a network file storage-type hierarchy through individual team-based tabs so that users can access records whether they prefer to search, tag or browse through a folder-based structure."

iCognition CEO, Joe Mammoliti, said “we congratulate the Authority and look forward to providing them with the ongoing support they need to consolidate and enhance the solution.”

Mr O’Halloran thanked iCognition in their win, “without a great web interface for end- users we don't believe that we would have been able to transition end users to the EDRMS world. While many records professionals are happy with the TRIM interface, end users rightly do not like it. Thank you to Joe and all of the team at iCognition, we have achieved a lot over the last 10 years of working together.”

For a full case study of the NBA DREAMS implementation, refer to http://www.icognition.com.au/case-studies.html.