Leading Australian managed services provider, Brennan IT, has selected Commvault Software and Huawei OceansStor to deliver a scalable and flexible Backup-as-a-Service solution.

Following a period of strong growth in its customer base, and as a result, a significant increase in the amount of data under management, Brennan IT engaged Commvault and Huawei to streamline their data protection processes and data management, and provide greater transparency for their executives into their infrastructure and data.

With more than 300 staff spread over four offices across Australia, Brennan IT sought a solution that would enable the company to maintain exceptional levels of service to customers, while allowing them to be scalable and flexible to the growth needs of the business.

“Our customers require immediate responses to their concerns, and to deliver on this, we needed a partner that was committed to enabling a high-performance and reliable environment,” said Ken Jeffreys, Cloud Services Manager at Brennan IT.

Over the last 18 months, Brennan IT saw a strong rise in the volume of daily data being generated as part of its hosted, cloud and on-premise services. Currently it has 3 petabytes under management, 2,200 servers protected, and over 1,000 jobs per night with a greater than 99 percent success rate.

“Without the strong integration and simplicity of Huawei OceanStor hardware and Commvault Software, it would be challenging to protect the sheer volume of data that we have under management. The combined solutions provide us with a robust and scalable storage platform for our controlled software and large service farm backups,” said Jeffreys.

To ensure Brennan IT could fully realise the benefits offered by the joint solution, they partnered with Commvault’s Enterprise Support Program to help with its design and deployment.

“The depth of knowledge of the Enterprise Support Program was essential to the project’s ultimate success, as well as the transfer of critical skills into Brennan IT,” said Jeffreys. “They really acted as our trusted advisor, helping to both deal with low- level technical issues, and provide strategic direction in our overall development roadmap.”

“We have a long and rich history of providing industry leading customer support to our customers, which is why we are continuously looking for new ways to improve our response times, escalation management and to partner strategically with our customers under our Enterprise Support Program,” said Eugene Trautwein, Regional Vice President of Customer Support, Commvault.

“We believe our success with Brennan IT is indicative of our commitment to helping service providers tackle challenges rapidly and effectively while enabling their customers to focus on their core business with minimal disruptions.”