UXC Eclipse, a CSC company, says it has as successfully implemented a comprehensive, cloud-based IT solution that is transforming operations and improving customer interactions for Beyond Bank, one of Australia’s largest customer-owned banks.

Beyond Bank Australia, which has more than 200,000 customers, was looking to improve ways to provide services to customers, track interactions, manage workflows, and maintain and secure customer information.

UXC Eclipse implemented a solution that utilises the entire Microsoft Stack in the cloud, including Microsoft Dynamics CRM Online, Office 365, SharePoint, Dynamics Marketing, Azure Service Bus, and more. The first stage of this implementation began in September 2015, and the full offering will be live later this month.

Robert Aitken, CIO, Beyond Bank, said: “The Bank needed a solution that could integrate information from the previously-siloed systems across every customer touchpoint to deliver a single view of the customer. The solution also needed to integrate with the bank’s core banking system to simplify workloads to leverage potential opportunities faster.”

Bradley Stroop, head of UXC Eclipse, said, “This project demonstrates that financial institutions can use cloud-based solutions to dramatically lower the cost of ownership of mission-critical systems.

“Most banking systems are legacy, on-premise solutions that include significant licensing and support costs,” Stroop continued.

“These overblown solutions were necessary in the past, but with the advent of local data centres, Beyond Bank was able to reduce its cost of ownership substantially by choosing the Microsoft Stack delivered in the cloud by UXC Eclipse.”

The Microsoft solution delivered by UXC Eclipse gives Beyond Bank’s 600 employees a 360-degree view of the customer, streamlining processes so the bank can leverage opportunities to upsell and cross sell more successfully.

“This is one of the most significant projects Beyond Bank has undertaken in 10 years. It has been truly transformational and a real game-changer for the organization. UXC Eclipse was the best partner to deliver such a successful project”, Aitken noted.

UXC Eclipse’s service offering includes applications business consulting and project management, applications development, corporate performance management, and business process management.

UXC Eclipse is a CSC Company. UXC and its business units operate as part of CSC. Together, UXC and CSC are one of the largest IT services companies in the Australia & New Zealand region.