Top Image Systems (TIS) has won a $US855,000 project to implement and deploy eFLOW Digital Mailroom (DMR) at a public administration in Singapore that handle tens of millions of documents annually.

The government agency, which serves and manages documentation for the entire population of Singapore, selected Top Image Systems for the project which involves complex indexing and comprehension of unstructured documents written by people with different levels of command of the English language and from every walk of life.

The Digital Mailroom solution with its automated workflow will significantly improve the quality and speed with which the agency processes, audits and archives the 2-4 million forms and 8-16 million semi-structured and unstructured documents it receives each year, including letters, bills, statements of account, identity cards, etc.

The Digital Mailroom system will fully automate indexing and improve workflow item creation, reducing manual work and improving classification to achieve document recognition rates of 90% for forms and 30% for semi-structured documents. The system is expected to go live in the first half of 2013.

"Top Image Systems is proud to have been chosen to continue its productive work for this governmental agency in Singapore," comments Alex Toh, VP TIS Asia-Pacific.

"Both the agency itself and the IT consulting firm with whom they work have extremely high standards. We are pleased that this implementation offers a public demonstration of the technological and business value and high quality and performance of the eFLOW platform.

“We know that public institutions as well as private enterprises from all across Asia-Pacific look to Singapore to set the bar on the application of technological innovation; therefore we expect this project in Singapore to be the first of many similar projects across the region."