Australian online financial services provider SuperIQ has completed the successful deployment of an eFLOW Digital Mailroom solution to classify and process between 500-600 documents per day.

SuperIQ, based in Sydney, is a self-managed Super Fund Administrator.

The SuperIQ online system enables its customers to have more control over their investments, contributions and pensions via their web-based secure Member Dashboard. SuperIQ selected eFLOW to optimally set up the automatic processing of at least 150 different classes of documents that the company requires to conduct its daily business.

SuperIQ needed a powerful content capture and delivery solution to automatically and accurately recognise the large volume of actionable data (names, account numbers, values) that must be extracted from a wide variety of documents received in paper and email and distributed for immediate action by their team of Administrators working on client’s funds. 

The eFLOW solution is also designed to scale up to handle a greater amount of documents should this requirement arise. Implemented together with TIS local partner ASI Solutions, the project has been deployed with the continual support of SuperIQ staff during the implementation phase. 

“Being an innovative Internet-based startup, SuperIQ targets a sophisticated consumer segment whose expectations for speed, automation and responsiveness are extremely high; at the same time, as a financial services provider we must comply with strict industry and government reporting and record management standards,” explains Geoff Cropley, Head of Business Operations at SuperIQ. 

“To meet these requirements, we must rely on best-in-class business applications, and eFLOW plays a critical role in enabling us to streamline our business processes”.