In the era of digital transformation initiatives, it’s easy to view the myriad of jobs that computers perform in a myriad of industries as magic. Many employees can’t look at a program or other digital tools and know-how it does what it does or how difficult it can be for everything to work the way it should. When encountering a problem, an employee will typically venture over to information technology (IT) and state their problem. IT will take a look at the said problem and fix it with a minute of typing and a snap of their fingers, again, just like magic.