CA acknowledge customer care shortcomings
CA acknowledge customer care shortcomings
Feb 14, 2005: Computer Associates' executive vice president of worldwide sales, Greg Corgan, was in a frank mood when he opened the CA Expo in Sydney, admitting to the 800-strong audience of colleagues, partners and customers that the company had fallen short in terms of how they treated their customers in the past, but that lessons had been learned.
"In the past we were pretty inflexible when it came to our customers. It was either our way or no way, but that has changed."
Corgan said that CA had learned some lessons with regard to providing for its customers and had over the last three years or so made a concerted effort to be a lot more flexible and accommodating to its customers' needs.
The culmination of this transformation into a more customer centric organisation is – according to Corgan - CA's on-demand computing strategy.
"Oracle calls it grid computing; I think Veritas calls it utility computing; but whatever you want to call it, on-demand computing is the holy grail for customers as it will help them to cut costs and make better use resources at the same time. We can see the big picture of where we need to be but the key is to clarify how we get there, which we can do by designing the right roadmap."
Louis Blatt, CA's senior vice president, infrastructure management, then talked about the company's Enterprise Infrastructure Management (EIM) initiative.
"EIM is a simplifying and unifying platform. It is about IT management automation, with capacity dynamically sourced. It is about virtualisation, provisioning, centralisation, standardisation and asset optimisation."
In the afternoon session, Trevor Iverach (pictured), principal consultant, technology services at CA, discussed how organisations can protect their networks and information from malware, spam and spyware.
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