Operational issues, customer service, cost reduction and GST dominate the agendas of most of Australia's small retailers as opposed to e-commerce, according to the latest research.

Windows 2000 will ship with SecureNet CA certificates.

FileNET is emphasising the ability of its Panagon Web services product to manage large-scale Web sites as the cornerstone of its strategy.

The arrival of consultant, services and component provider DICOM in Australia has led to changes in the electronic document management (EDM) landscape.

Staffware will launch eProcess, its new electronic commerce-driven workflow application, at its user conference in April.

Australia's Department of Defence has signed the country's biggest information management (IM) contract.

The Queensland Department of Corrective Services is using intranet technology and developing an Information Management Strategic Plan to help it keep a firmer grip on the state's jail inmates.

The stocks of many of the former heavyweights of the information management industry have come back with a vengeance.

Microsoft has unveiled Office Online, which will deliver the traditional Office 2000 desktop to users as an Internet-hosted service.

A forms processing solution from Cardiff Software has cut a week from the time the NSW Board of Studies took to mark last year's higher school certificate (HSC) exam papers.