Enterprise Applications

Optika has introduced eMedia, a Web-based electronic software infastructure for managing and automating paper-intensive business processes.

If you don't catch the e-commerce train your business could be left behind.

When a call centre is linked with an information management system, far greater levels of efficiency and customer service can be achieved.

A call centre is an organisation's marketing opportunity to die for.

Lucent Technologies' Internet Telephony Server (ITS) allows Australian organisations to make calls over the Internet or intranets using conventional phones or fax machines.

Call centres are going to change the way in which we live, work and, most significantly, shop.

How companies approach customers can vary in cost dramatically.

New Zealand's BankDirect has introduced 100 per cent electronic branchless banking.

Jasmine is said to be the first object solution for building next generation business systems over Internet and client/server computing environments.

The keynote address of the 1996 Australian conference and exhibition of the AIIM was delivered by John Mancini, the president of AIIM International.

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