EMC Smartens Up VoIP

August 21, 2007: EMC has taken the shrink-wrapping off its new VoIP and IP telephony solution, pronouncing it the most comprehensive solution for managing VoIP infrastructure.

A bold claim perhaps in this rapidly expanding marketplace, however, EMC is not unprepared to walk the walk with its Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter. With the two the company claims customers can squeeze as much performance out of business VoIP services as possible via system monitoring, alerting, diagnosis and reporting.

EMC says that Smarts enables enterprises and managed service providers to model IT components and their relationships across network, applications, and storage to understand how service levels are affected. The software can analyse data from multiple sources to weed out IT infrastructure problems automatically and in real-time, and provides information about phone extensions, phone calls, voice quality, service availability and interconnections to telecommunications providers.

The software provides a single view across Avaya’s and Cisco’s technologies and, according to EMC, scales to manage hundreds of IP PBXs and hundreds of thousands of phones while monitoring call volumes, call quality, and route patterns to guarantee service levels.

“Leveraging Smarts software, customers not only optimise call quality, improve reliability and reduce mean-time-to-repair – but they can also simplify management of geographically dispersed and hybrid environments,” said Chris Gahagan, EMC’s Senior Vice President, Resource Management Software.

The Smarts solutions currently support Avaya Communications Manager, Cisco Unified Communications Manager, Cisco Unified CallManager and Cisco CallManager.

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