Melton Shire Council has commenced a three-year, $750,000 information and enterprise content management project.

October 12, 2006: Melton Shire Council has commenced a three-year, $750,000 information and enterprise content management project.

Working with DataWorks, a product from Avand, the Council says the project will improve on their document handling processes by eliminating the project trail.

With a municipality of 83,000, the Council will use the project on its mission for seamless organisation-wide workflow and improved customer service.

“As a rapidly growing Council we’re facing challenges on different fronts when it comes to handling, sharing and tracking service requests and correspondence from our customers, both residents and suppliers,” says Kelvin Tory, director corporate services at Melton Shire Council.

Over the three years the Council hopes to overcome difficulties in accessing data, capturing and sharing corporate information and its limited capacity for tracking requests through their lifecycle.

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