Constant influx of emails annoying to workers
Constant influx of emails annoying to workers
Sep 16, 2005: Having to receive large numbers of unsolicited emails is the most annoying aspect of communicating with business contacts online, according to a survey conducted with workers.
The Creative Group, a specialised staffing service that provides marketing, advertising, creative, developed the survey and web professionals on a project basis, and it was conducted by an independent research firm.
250 people responded to the survey, which found that 29% of people find receiving unsolicited large files the most annoying aspect of communicating via emails with business contacts.
29% said that they found unnecessarily being copied on "reply all" messages to be most annoying, 16% disliked receiving messages that were too long, 13% were most annoyed with typos or grammatical errors and 6% detested having to scroll down to find information.
Tracey Fuller, the executive director of The Creative Group, said that as professionals increasingly rely on email to communicate, it becomes more time-consuming and cumbersome to manage messages.
"When composing email, it's best to be brief and identify what action is needed at the beginning of the message. Professionals should keep the recipient in mind, making messages relevant, clear and easy to file. Not only does this show respect for someone's time - it also helps ensure you receive the desired response."
Fuller's advice is: keep the memory low; don't be too quick with your trigger finger; be specific; unravel the mystery and avoid "crying wolf".
Looking at this deeper, this means, providing links to photos, before replying to all, consider whether each person on the list will benefit from your response, an information subject line lets the recipient know the topic of the communication and whether action is needed, plus it makes the message easy to file, provide a brief synopsis of the situation and mark messages as high-priority only if they are truly urgent.
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